FAQ

The SG60’s flagship event, Heart&Soul Experience: Where Home Will Always Be, is an immersive, tech-powered showcase that connects Singaporeans to their past, future, hopes, dreams, and to each other. It reimagines how we will live, work, care, play and learn.

Created by the creative team behind The Future of Us and Singapore Bicentennial Experience, this showcase uses generative AI to craft uniquely personal adventures that touch hearts and inspire minds as we commemorate our nation's achievements while exploring our collective aspirations.

The Heart&Soul Experience is a celebration of our shared journey, our achievements, and our dreams for tomorrow. Here, technology meets storytelling to create an experience that reminds us why Singapore will always be home.

The Heart&Soul Experience is organised by the Ministry of Digital Development and Information (MDDI) and the National Library Board (NLB).

The Heart&Soul Experience is open to the public from 26 August to 31 December 2025. Opening hours are 9am to 9pm daily, except Mondays when we close at 6pm for maintenance.

Admission is free for all visitors with a valid ticket. Each visit lasts approximately 60 to 90 minutes.

Book tickets for yourself, family and/or friends through our ticketing website, https://app.heartandsoul.gov.sg.

For an optimal experience, the recommended age group for the showcase is 7 years old and above. The whole experience is estimated to take 60 to 90 minutes.

Families are welcome to the Heart&Soul Experience. The showcase offers a special opportunity for children, parents, and grandparents to explore Singapore's future together and share their dreams across generations.

This multi-sensory Experience includes strobe lighting and atmospheric effects (smoke/fog) in selected areas. Visitors who are sensitive to sensory stimuli or prone to motion sickness should exercise caution. Please consult our staff if you have any concerns.

Visit our website, www.heartandsoul.gov.sg, for detailed information about the Experience.

To enhance your experience at the Heart&Soul Experience, we highly encourage all visitors to complete their pre-event registration online before arriving. This includes creating your own personalised avatar, which will provide you with a more interactive and immersive experience.

Yes, you can book tickets together with your friends and/or family as a group booking. However, each group booking can only accommodate up to a maximum of 5 pax. One email account will need to be verified to register for the group. Each verified email account can only have one active booking at a time.

You will be able to remove participant(s) from your group booking.

However, you will not be able to add any participants(s) to your group booking. To add participant(s), we recommend cancelling the existing booking and creating a new one with the full group, subject to availability.

An acknowledgement email from SG60 Heart&Soul Experience Team will be sent to you after submission. Contact enquiries.heartandsoul@mddi.gov.sg if you haven’t received it within 5 working days.

Yes, to reschedule or cancel your booking, you can retrieve your booking from the Heart&Soul ticketing website with your booking ID, and make changes accordingly.

We understand that in our everyday busyness, schedules and plans can change. However, to ensure that more can visit the Experience, we would like to encourage everyone to release their slots as soon as they have a confirmed change in plans.

You can indicate your support needs when booking your ticket(s) online. Please note that we are only able to accommodate up to 2 wheelchair users per time slot due to space constraints.

If you require assistance during your visit, please approach our friendly staff, in red shirts with the Heart&Soul logo, or visit the Information Counter at the entrance of the Experience on Level 4.

If you need further assistance, kindly email enquiries.heartandsoul@mddi.gov.sg with your query, together with your booking ID. Our ticketing team will get back to you within 5 working days.

Photographs, audio, video and other recordings may be taken of you at the Experience. These may be used by us for security and publicity/promotional purposes (both for the Experience and otherwise).

Any content you generate at the Experience will remain in our systems for 7 days before being deleted. All other personal data will be automatically deleted from our systems within 24 hours after completion of your visit. For further enquiries, please contact support.heartandsoul@mddi.gov.sg.

The Heart&Soul Experience spans across orchardgateway and Orchard Central. You can find our non-ticketed experience at Level 1 in the atria of both malls, while the main experience is located at Orchard Library, Levels 3 and 4 of orchardgateway.

By MRT

• Somerset MRT station (NS23)

By Bus

• Somerset Road (Bus stop 08121)

  • Services: 7, 14, 14e, 16, 16m, 36, 65, 77, 106, 111, 123, 124, 143, 167, 174, 174e, 175, 190, 972, 972m

• Orchard Road (Bus stop 09038, opposite Somerset Station)

  • Services: 7, 14, 14e, 16, 16m, 65, 106, 111, 123, 175, 502, 502a

Paid parking is available at the orchardgateway and Orchard Central public car parks.

Please bring along your ticket with the QR code, either digitally on your mobile device or as a printed copy, as proof of registration.

Please arrive 10 minutes before the time stated on your ticket to allow for registration and smooth entry. Late arrival may result in non-admittance. If you arrive after your ticket time and miss your allocated slot, we may only be able to accommodate you at the next available slot (which may not be on the same day).

Yes, every visitor will receive an audio guide, with language support available in English, Chinese, Malay and Tamil.

Accessibility Support

• Audio guides for visitors with low vision are available.

• Closed captions will also be available for visitors with hearing loss.

Please indicate this requirement in your booking form.

You may take photos and videos for private, non-commercial purposes only. Please note that flash photography, selfie-sticks and tripods are not permitted.

Yes, restrooms are available outside the showcase, in orchardgateway and Orchard Central.

We strongly recommend visitors to use the restrooms before entering, as the Experience runs on a schedule. Once the Experience begins, you will not be able to rejoin your group or continue the experience if you exit, as your group may have moved on to the next exhibit. This is especially important for elderly visitors and young children.

No, food and beverages are not allowed inside the Experience. If you plan to eat before or after the Experience, there is a wide selection of F&B outlets in orchardgateway and Orchard Central, with a number of Halal-certified food outlets.

From 26 August 2025, Heart&Soul ticket holders can enjoy exclusive discounts and promotions at selected F&B partners in orchardgateway and Orchard Central - simply present your ticket (digital or printed copy) to redeem these deals.

You may visit our Exclusive Deals page, https://heartandsoul.gov.sg/exclusive-deals, or check your ticket booking confirmation email for more details. These exclusive deals will be available from 26 August 2025.

There are no storage facilities within the Heart&Soul Experience. We strongly advise visitors not to bring valuables or bulky items other than basic necessities.

There is no specific dress code. We recommend that all visitors wear comfortable clothing and footwear as you will be walking throughout your visit.